Aria
answers.
You sleep.
Aria handles your guest messages 24/7 — in their language, in your voice, while you sleep.
More than automation.
A presence.
Aria carries the tone of a guest relations manager, answers every inquiry in the guest's language, and keeps luxury service alive at 2:47 a.m.
Five languages, one voice
French, German, English, Italian and Russian — always ready to greet your guests in the voice of your hotel.
She never sleeps
Every message is answered without pause, so your reception team only handles what truly needs their attention.
Instant, precise care
Aria replies with local detail, reservation tone, and the calm cadence expected by premium alpine guests.
Each guest feels unique
Every request is met with quiet competence instead of generic automation.
Simple.
Deliberate.
Learn the hotel, connect the channels, let Aria work, and keep the team informed only where it matters.
Understand your house style
Aria is configured with the tone and service culture of your hotel — not a generic chatbot personality.
Connect WhatsApp and email
Aria uses the channels your guests already trust, with no new apps for them to learn.
She starts answering
Guest messages are handled immediately, with local language replies and calm, concise service.
You receive alerts only when needed
Notifications are reserved for exceptions, upsells, or when a human touch is required.
Hotel Summit, Crans-Montana
Aria is currently live at Hotel Summit, Crans-Montana — handling guest enquiries around the clock.
What hotel owners
are asking.
What if Aria makes a mistake with a guest?
Aria is built to escalate anything she's not fully confident about. The moment a guest is upset, has a complex request, or asks something outside her knowledge, she hands it off to you directly. The system is designed to never guess with a guest.
Does Aria sound like a chatbot?
No. Aria is trained on hospitality-grade language and reads the guest's tone before replying. She uses the warmth of a real concierge, not scripted phrases. Most guests don't realise they're not talking to a person.
Which languages does she reply in?
French, English, German, Italian, and Russian. She detects the guest's language automatically from the first word and replies in the same language throughout the conversation.
How does the hotel stay in control?
Every conversation is logged to a simple spreadsheet your team can check any time. You get alerts only when a guest genuinely needs human attention — so the team isn't buried in notifications.
Does Aria only work on WhatsApp?
No. She works across WhatsApp and email, delivering the same calm, personal tone on both channels.
What does it cost?
A simple monthly retainer, no setup fees, no long contracts. Your first 30 days are completely free so you can see the results before paying anything.
Built from
the mountain.
From campus to the chalet terraces, Luke sees the need firsthand: guests ask after midnight, staff are already at capacity, and the hotel must still feel meticulous. Before building Wivari, Luke trained in operations at a five-star resort in the United States — where he saw firsthand how much of the guest experience lives and dies in the first reply.
He created Aria for boutique Swiss hotels that want quiet luxury in every reply — a service partner that makes the guest feel seen without adding noise to the operation.
Luke lives above the hotels he is selling to. That proximity is the product.
Contact Luke at luke@wivari.ch.
See Aria work
for your hotel.
Book a free demo with the founder and discover how guest communication can feel as effortless as a rested morning in the Alps.
Book a free demo →